Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, the item must be in the same condition that you received it, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at info@aquabreezestore.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will make it more difficult for the manufacturer to properly apply credit.

You can always contact us for any return question at info@aquabreezestore.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and replace the product accordingly.

Water Ionizers Repairs / Technical Questions / Troubleshooting 

The warranty on AlkaViva electric ionizers begins on the original purchase date. The AlkaViva Honest Warranty covers all electric ionizer parts (not accessories) for life and 100% of labor costs in the first 5 years. After the first 5 years, the purchaser is responsible for any labor costs. In no event shall AlkaViva or its dealers be liable for any direct, indirect, incidental, or special consequential damages to property whatsoever, arising from use of its products with improperly treated or untreated hard water.
AlkaViva will cover all shipping costs for any return under warranty in the first 30 days. After that date, the purchaser is responsible for all shipping. Items that have not been assigned an RMA number will not be accepted. The warranty expressly excludes environmental damage including (but not limited to) mineral build-up due to hard water or high levels of iron, poor source water quality, infestation, or electrical surges. Warranty is also excluded if non-genuine filters (sold by other than anyone other than an authorized AlkaViva Dealer) are used in an ionizer. Any authorized site will state clearly that they are an “Authorized AlkaViva Distributor.” Non-genuine filters have been shown to not only impair performance, but also to leak out media that has and can damage ionizers. AlkaViva is not responsible for any shipping costs on repairs outside of the United States.
The Honest Warranty is valid for the life-cycle of each ionizer as long as parts are still being manufactured and/or available, but not discontinued. AlkaViva reserves the right to substitute, discontinue, alter or modify any product or part thereof, at any time, without prior notice. Warranty is voided if repairs are made by anyone other than an AlkaViva repair technician.

Note: Warranty does not apply if the ionizer has been used for selling or vending water commercially. If a commercial warranty is required, please contact Customer Service.

Air Purifiers Returns

Unopened filters, sealed in their original shopping box may be returned within 15 days of receipt with no product restocking charges. Due to health and safety concerns and possible contact with viruses, bacteria, smoke, allergens and other air pollutants, we are unable to accept filters that have been are opened. Exceptions are damaged.

We are committed to provide the highest standard of quality for each of our products.  Every effort is made to ensure your merchandise is shipped in perfect condition.  In the unlikely event that you are not completely satisfied with your Air Purifier, you may return the item in its original condition and packaging within 30 days of receipt and we will provide you with a refund, a replacement or an exchange.  Customized products, special orders and replacement filters are not eligible for return.

 Austin Air- You must request a Return Authorization Number before sending your returned item back to the manufacturer.  You may contact AustinAir directly by email at returns@austinair.com or by phone at 800-724-8403 to obtain a Return Authorization Number and return instructions.  Please be sure to have your order number and the serial number of the item being returned when contacting us.

AllerAir return policy:

Please Keep All Original Product Packaging. Customers may return unused or unopened products within 15 days of receipt with no product restocking charges. An RMA must be issued by AllerAir.

Unit Returns

Should a customer be unsatisfied with an air purifier purchased from AllerAir, the customer may return the unit within 30 days. All boxes and or units subject to a 25% restocking charge. Filters are not returnable/non-refundable as they may  contain contaminants. We only supply new filter materials.

Filter Returns

Unopened filters, sealed in their original shopping box may be returned within 15 days of receipt with no product restocking charges. Due to health and safety concerns and possible contact with viruses, bacteria, smoke, allergens and other air pollutants, we are unable to accept filters that have been are opened.

Shipping

Return shipping costs and obligatory insurance are the sole responsibility of the customer. AllerAir will examine merchandise upon receipt; should the product be damaged, it will be the customer's responsibility to pay for the damages. Should the product be found in its original working and physical condition, the customer's account will be credited. No exchanges or returns will be allowed after 30 days. Any order discrepancies must be communicated to AllerAir within 10 days of receiving the order.

In order to prevent possible transport damages and to secure your rights to exchange products, products must be returned packaged exactly as they were shipped. As such, the product must be returned to AllerAir in its original packaging, and insured accordingly, at the customer's expense. Should damage to the product incur as a result of not abiding to this condition, AllerAir may charge the customer for repairs to the product.

All exchanged or returned products must have a RA (Return Authorization) number, which must be clearly listed on the outside of the box or on the return label, otherwise the shipment will be refused by AllerAir and returned to the customer.

* In the event of a product return, the original product packaging is required. If you require replacement product packaging, AllerAir will ship you the shipping box for a nominal fee.

* Due to cancellation in whole or in part for orders requiring a deposit (5 units or greater), the deposit is not refundable, however the equivalent in value of the deposit as calculated per the manufacturer's suggested retail price of the units may be supplied at the sole discretion of the manufacturer.  All customized orders are non- returnable.

 should the product be damaged, it will be the customer's responsibility to pay for the damages. Should the product be found in its original working and physical condition, the customer's account will be credited. No exchanges or returns will be allowed after 30 days. Any order discrepancies must be communicated to AllerAir within 10 days of receiving the order.

In order to prevent possible transport damages and to secure your rights to exchange products, products must be returned packaged exactly as they were shipped. As such, the product must be returned to AllerAir in its original packaging, and insured accordingly, at the customer's expense. Should damage to the product incur as a result of not abiding to this condition, AllerAir may charge the customer for repairs to the product.

All exchanged or returned products must have a RA (Return Authorization) number, which must be clearly listed on the outside of the box or on the return label, otherwise the shipment will be refused by AllerAir and returned to the customer.

* In the event of a product return, the original product packaging is required. If you require replacement product packaging, AllerAir will ship you the shipping box for a nominal fee.

 Any packages returned without a Return Authorization Number will not be accepted for refund.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.